As facilitators, the main requirement is a compassionate heart that is non-judgemental and non-critical. We also need to have the courage to be able to share, to a small degree, our own vulnerabilities in order to promote trust and a feeling of equality. Occasionally group members may challenge us and this is dealt with by thanking them for their comments and remaining open to learning; sometimes an apology may even be appropriate. Finally a sense of humour is essential and always saves the day.